Return & refund policy
Last Updated: October 22, 2026
Currency: United States Dollar (USD)
Woodtoyish, operated by WOODTOYISH FURNITURE GROUP, accepts eligible returns of Wooden Nightstands under the conditions described below.
This policy explains the return window, return conditions, return shipping responsibility, damaged or incorrect products, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date.
If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.
Requests submitted after the 30-day period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
A return may be requested if:
You changed your mind
You ordered the wrong product
You selected the wrong finish or variant
The Wooden Nightstand does not suit your intended space
The product arrived damaged
The product is defective
You received the wrong product
Required hardware or components are missing
The product is materially different from its listing
Return eligibility depends on the reason for the request and the condition of the product.
3. Change-of-Mind Returns
For a standard change-of-mind return, the Wooden Nightstand should generally be:
Unused
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all included hardware and components
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make a product ineligible for return.
4. Product Condition
For an eligible return, all important originally included components should be returned.
Depending on the product, these may include:
Main cabinet or body
Legs
Base components
Drawers
Shelves where applicable
Hardware
Fasteners
Instructions
Other included components
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Assembled or Modified Products
Assembly alone does not automatically make a product ineligible if it can be safely disassembled and returned in acceptable condition.
However, change-of-mind eligibility may be affected if the product has been:
Drilled
Cut
Glued
Painted
Refinished
Permanently modified
Structurally altered
Damaged during assembly
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact Woodtoyish before sending any product back.
Email: support@woodtoyish.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Quantity
Reason for the return
Photos or video where relevant
7. Return Authorization Required
Do not send a Wooden Nightstand back before receiving return authorization from Woodtoyish.
After reviewing the request, we may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The Woodtoyish business address is not automatically the return-processing address.
Do not independently send returns to:
900 CARLOW DRIVE, BOLINGBROOK, ILLINOIS 60490
unless Woodtoyish specifically provides this address in the written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Return Shipping Costs
For eligible returns caused by:
Change of mind
Wrong product or finish selected by the customer
Product no longer wanted
Product not suitable for the customer's intended space
The customer is responsible for return shipping costs.
Change-of-mind return shipping is generally non-refundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Nightstand:
Arrives damaged
Arrives defective
Is the wrong product
Is materially incomplete because of a Woodtoyish fulfillment error
Woodtoyish covers reasonable authorized return shipping costs.
Depending on the issue, we may provide:
Replacement hardware
Replacement component
Replacement product
Authorized return
Refund
Please contact us before arranging return shipping independently.
11. Reporting Damage or Defects
If your order arrives damaged or defective, contact:
Please provide:
Order number
Description of the issue
Photos or video of the product
Photos of the outer packaging
Photos of internal protective packaging
Photo of the shipping label where applicable
Please keep the product and packaging until Woodtoyish confirms the next step.
12. Missing Components
If required components or hardware appear to be missing, please first inspect:
Main carton
Protective inserts
Foam compartments
Hardware bags
Separate cartons
Internal packaging
If something is still missing, contact Woodtoyish.
Where practical, we may send the missing component without requiring the entire Nightstand to be returned.
13. Wrong Product Received
If you receive a product different from the one shown on your order confirmation, avoid substantial assembly or permanent modification.
Contact Woodtoyish and provide:
Order number
Product photos
Shipping-label photo
Packaging photos
Brief description of the issue
After review, we will provide the appropriate next step.
14. Product Dimensions and Fit
Customers should carefully review product dimensions before ordering.
If the published dimensions are accurate but the Nightstand does not fit the customer's intended space, an otherwise eligible return will generally be treated as a change-of-mind return.
If the published dimensions were materially inaccurate, contact Woodtoyish for review.
15. Natural Material Variation
Where a product uses natural wood or another naturally variable material, reasonable differences may appear in:
Grain
Tone
Texture
Knots
Natural markings
Surface pattern
These characteristics are not automatically considered defects when they are consistent with the material and product description.
16. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Shipping carton
Protective wrapping
Foam
Corner protection
Internal supports
Hardware packaging
Protective inserts
If original packaging is unavailable, use sturdy replacement packaging suitable for furniture transportation.
17. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change-of-mind return.
Where legally permitted, the refundable amount may be affected if the returned product is materially damaged during transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
18. No Restocking Fee
Woodtoyish does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return authorization fee
Return processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if a returned product has:
Customer-caused damage
Important missing components
Missing hardware
Significant modification
Another condition that materially reduces its value
19. Return Inspection
After an authorized return reaches the approved return location, Woodtoyish may inspect:
Product identity
Overall condition
Main furniture body
Drawers
Legs or base
Surface finish
Included hardware
Included components
Signs of use
Modifications
Customer-reported issue
Return packaging
Inspection is completed before the refund is finalized.
20. Refund Approval
A refund becomes eligible after:
The return has been authorized.
The product has been received.
The product has been inspected.
The return has been approved under this policy.
Where a full refund applies, Woodtoyish refunds the eligible amount paid for the returned product.
21. Refund Processing Time
After an eligible return has been received, inspected, and approved, Woodtoyish normally submits the refund within:
7 business days after return approval.
Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
22. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
For example:
Credit or debit card → Original card
PayPal → Original PayPal transaction
Other supported payment service → Original transaction
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
23. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local-currency refund may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Woodtoyish does not control these independent conversion differences.
24. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally non-refundable.
If the return is caused by a verified:
Damaged product
Defective product
Incorrect product
Woodtoyish fulfillment error
eligible standard outbound shipping charges may be refunded where appropriate.
25. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For change-of-mind returns:
The customer pays return shipping.
For verified damaged, defective, incorrect, or materially incomplete products caused by Woodtoyish:
Woodtoyish covers reasonable authorized return shipping.
26. Exchanges
Woodtoyish does not offer standard direct exchanges.
If you want another:
Wooden Nightstand
Finish
Color
Design
Variant
please return the original eligible product and place a separate order for the preferred item.
A replacement supplied to resolve verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
27. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each product must individually meet the applicable return requirements.
A partial return may affect:
Promotional discounts
Bundle pricing
Minimum-order promotions
Free-shipping eligibility
where applicable and legally permitted.
28. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to be returned and inspected before refund eligibility can be determined.
Carrier return charges may apply where legally permitted.
29. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Woodtoyish will review the circumstances after the shipment is returned.
Customer-related return or re-shipping charges may apply where legally permitted.
30. Order Cancellation
Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered the carrier network, standard cancellation generally no longer applies.
31. International Returns
This policy applies to eligible orders shipped to:
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Please wait for Woodtoyish's return instructions before arranging international return transportation.
32. Duties, VAT, GST, and Customs Charges
Refund treatment for:
Import duties
VAT
GST
Brokerage charges
Customs-processing fees
may depend on:
Destination
Return reason
Whether Woodtoyish collected the charge
Applicable customs rules
Applicable law
Charges paid directly to independent carriers, customs authorities, or brokerage providers may be subject to their own refund procedures.
33. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
34. Related Policies
Please also review:
Shipping Policy
Payment Policy
Cancel My Order / Cancellation Policy
Privacy Policy
Terms of Service
35. Changes to This Policy
Woodtoyish may update this Return & Refund Policy when:
Return procedures change
Shipping arrangements change
Payment procedures change
Product operations change
Business practices change
Legal requirements change
The Last Updated date will be revised when an updated version is published.
36. Contact Woodtoyish
For return, refund, damaged-product, defective-product, incorrect-order, or missing-component questions, contact:
WOODTOYISH FURNITURE GROUP
Brand: Woodtoyish
Business Address:
900 CARLOW DRIVE
BOLINGBROOK, ILLINOIS 60490
United States
Phone: +1 (732) 299-9701
Email: support@woodtoyish.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.